Refund policy

BRAIDED024 Website Policies

Shipping Policy

At BRAIDED024, we aim to process and ship all orders as quickly and carefully as possible.

Shipping Location

All orders are shipped from the Netherlands.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During busy periods, launches, sales, or holidays, processing times may be slightly longer.

Shipping & Tracking

All packages are shipped with Track & Trace.

Once your order has been shipped, you will receive a tracking number by email so you can follow your package at all times.

Delivery Times

Estimated delivery times may vary depending on the destination country and shipping carrier.

Please note that delivery delays caused by the shipping carrier, customs, weather conditions, or other external factors are outside of our control.

Incorrect Shipping Information

Customers are responsible for providing the correct shipping address at checkout.

BRAIDED024 is not responsible for lost or delayed packages caused by incorrect or incomplete shipping information provided by the customer.

Return & Refund Policy

We want every customer to feel confident shopping with BRAIDED024.

Return Period

Customers may request a return within 14 days after delivery.

Conditions for Returns

To qualify for a full refund:

  • The hair must be unused

  • The product must be in its original condition

  • The product must be returned in its original packaging

  • The return request must be made within 14 days after delivery

For hygiene reasons, used hair products cannot be returned or refunded.

Refund Process

Once the returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be processed back to the original payment method.

Please allow several business days for the refund to appear, depending on your payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

100% Satisfaction Guarantee

At BRAIDED024, customer satisfaction is our priority.

We stand behind the quality of our products with a 100% Satisfaction Guarantee.

We understand that customers may need to install and wear the hair in order to properly experience the quality, softness, curl pattern, and overall performance.

Satisfaction Guarantee Conditions

Customers may request a refund within 14 days after delivery if they are not satisfied with their purchase.

To qualify for a refund under our Satisfaction Guarantee:

  • The hair may be installed and lightly worn for testing purposes

  • The hair must not be washed

  • The hair must not be dyed, bleached, chemically processed, or cut

  • Heavy product buildup or excessive manipulation may void eligibility

  • The hair must remain in good condition

  • The return request must be submitted within 14 days after delivery

BRAIDED024 reserves the right to refuse refunds if the product shows excessive wear, permanent alterations, strong odors, visible product buildup, damage, or signs of misuse.

This policy is intended to give customers confidence in trying our hair while also protecting the quality and integrity of our products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photos of the issue

  • A brief explanation of the problem

We will work quickly to resolve the issue.

Contact Information

For any questions regarding shipping, returns, or refunds, please contact us through the contact form on:

‪www.braided024.nl‬

We aim to respond to all inquiries as quickly as possible.